Who We Are
Foureyes® is a rapidly-growing software company, named by the Technology Association of Oregon as the 2020 Rising Star Technology Company of the Year. We’re on track to become the leading sales intelligence platform and we need great people to get there. We are currently looking to add a Product Support Specialist to our Support Team.
Curious? Sounds like you’d fit right in. We want to hire smart people who like to work, love a challenge, and want to be a part of something special. As many business owners can attest, the digital age has dramatically changed customer expectations and the role of sales. Foureyes supports smarter sales and marketing with technology built on our patented sales intelligence platform, Foureyes.
The Product Support team is an integral part of the Foureyes organization, contributing results and action items for internal stakeholders and our clients. As part of the team, we expect collaboration and clear communication - amongst each other and with other teams. The team operates at varying levels of technical expertise, from Tier 1 to Tier 3 to ensure we have a path to resolution for any kind of obstacle thrown our way. The team thrives on autonomy and teamwork to tackle the day’s biggest challenge!
The Product Support Specialist is the first point of contact for our clients who may have questions on the functionality of our products or need a swift resolution on a technical issue. This role requires a nimble individual who can switch between client communications using user-friendly language and connecting with our internal technical contacts to resolve issues. On a day-to-day basis, the Product Support Specialist will manage all incoming contacts from our clients and Client Success team via email, chat, and phone. This role ideally will be able to identify areas of opportunity for our product, our processes, and have a passion for being proactive as opposed to reactive. You will be a technical guru on all things Foureyes and have a desire for delivering results and ensuring a great client experience.
The perfect candidate has an excellent technical aptitude and is passionate about connecting the problems that customers experience into product innovation and improvement. They are the customers’ advocate to internal teams.