Foureyes, LLC, a Delaware limited liability company and/or its subsidiaries or affiliates (“Service Provider”) has agreed to provide certain services to the Client identified in the Services Agreement pursuant to the terms of this Foureyes Standard Terms and Conditions (“Agreement”) and as described in the Services Agreement (“Services”).
Foureyes helps clients optimize the sales process – from online advertisement, to website visit, to sales team activity (see Foureyes Product Description). In order to provide this visibility, Foureyes requires the following:
CRM Access. Client agrees to provide Service Provider a CRM login and authorize Service Provider as an agent for the limited purpose of running/exporting CRM reports and to assist with lead management and sales process optimization. Service Provider will not share Client’s CRM data with any third parties without Client’s consent except as described in this Agreement or unless required by applicable laws, rules, or regulations. Service Provider shall have no liability to Client or to any other third party in connection with Service Provider’s services to Client and CRM use hereunder so long as such use is in accordance with the terms of this Agreement. Client represents and warrants that any personal information (as defined by applicable privacy laws) contained in Client’s CRM has been collected by Client and is disclosed to Service Provider in accordance with all applicable privacy laws.
Call Tracking. Services may enable Client to make use of and/or access certain toll-free and local tracking numbers (“Numbers”), as well as associated call analytics services and associated software (collectively, “Call Tracking Services”). As between Service Provider and Client, Client acknowledges and agrees that Client is solely responsible for: (i) its use of any consumer data collected or maintained by Client with respect to the Call Tracking Services and for implementing appropriate policies and procedures with respect to the privacy and security of such consumer data; (ii) (a) advising all callers to the Numbers (in addition to all receivers of outbound calls using the Call Tracking Services) that calls may be recorded, transcribed, monitored, analyzed and/or archived; and (b) ensuring that the content of any recorded call notification(s) and the implementation thereof is compliant with all applicable local, state, and federal laws and regulations; (iii) providing any notices to callers and for obtaining any consents and/or permissions from call receivers as required by applicable local, state, and federal laws and regulations; (iv) using and/or accessing the Call Tracking Services in strict compliance with all applicable local, state, and federal laws and regulations; and (v) the content of any calls, SMS or text messages, or other communications sent using the Call Tracking Services. All use of the Call Tracking Services is at Client’s sole risk.
For applicable Services, Call Tracking Services for up to 2,000 phone calls per month is included in the monthly fees shown in the Services Agreement. Should Client’s tracked phone calls exceed the included 2,000 calls per month, Client will be automatically billed for a volume add-on of $100 for each additional group of 500 tracked calls.
Text Messaging Features. Certain Services involve the transmission and/or management of SMS, MMS, messaging channels by and/or on behalf of Client. Where text messaging features are applicable to the Services, Client agrees to the following:
Consent: Client is responsible for ensuring that all such messages are sent with the consent of the message recipient, and otherwise comply with applicable laws, communications industry guidelines or standards, and not be deceptive or inappropriate. Client agrees that Client is solely responsible to ensure that any contacts in Client’s CRM indicates are “opt-in”; (i.e., have given consent to receive marketing text messages) have provided valid and verifiable consent under all a laws and regulations applicable to Client, its messages and that individual. Client further agrees that such consent is not valid if it was bought, sold, or exchanged and Client cannot obtain the consent of message recipients by purchasing a phone list from another party. Among other requirements, a request for consent makes clear to the individual they are agreeing to receive messages of the type of messaging that Client is going to send. The consent applies only to Client, and to the specific use or campaign that the recipient has consented to, and Client has verifiable proof of opt-in consent.
Opt Out: Client agrees to provide Service Provider with of notice of any subsequent opt-out or other similar requests or any other indication that an opt-in status is not valid, as well as any complaints about receipt of text messages that Client receives for an individual (outside of communications that Service Provider manages), with such notice to be provided to Service Provider within one business day.
Text Messaging Practices: Client agrees that it will not, and Service Provider is not obligated to, violate texting practices, which include, but are not limited to, the following:
- Send any message outside the hours of 8 AM to 9 PM of Client’s local time.
- Every text message must clearly identify Client as the sender, except in follow-up messages of an ongoing conversation.
- If Client does not send an initial message to that individual within a reasonable period after receiving consent (or as set forth by local regulations or best practices), then Client will need to reconfirm consent in the first message sent to that recipient.
- Initial message sent to an individual by Client must include the following language: “Reply STOP to unsubscribe,” or the equivalent using another standard opt-out keyword, such as STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
- Individuals have the ability to revoke consent at any time by replying with a standard opt-out keyword. When an individual opts out, Client agrees that it may only deliver one final message to confirm that the opt-out has been processed, but any subsequent messages are not allowed. An individual must once again provide legally sufficient consent before Client can send any additional messages.
AI-Assisted Features. Certain features of the Service may involve the generation of content by an AI system. Client understands and agrees that such content may contain errors, inconsistencies, or outdated information. It is provided as-is without any warranties or guarantees of accuracy. Client understands that it is utilizing this content at its own risk and agrees that Service Provider will have no liability for damages or losses resulting from the use or reliance on this content. Client further agrees pages displaying AI-generated content will bear a notice as reasonably specified by Service Provider stating that that such content was generated in part with the use of an artificial intelligence assisted software model.
Sales Process Optimization. Foureyes analyzes data to improve the Foureyes products and, in aggregate, to provide relevant industry benchmarks and trends. Service Provider may, but is not required, to maintain a copy of all raw data that it collects in connection with Services and/or Client’s use of the Services. Service Provider may retain such data for purposes of managing is relationship with Client, providing information to improve the Services, for development of new services and products, for marketing products and services to Client, and for other purposes related to the management of Service Provider’s relationship with Client. Service Provider may retain the data for its own purposes and use such data with other data in an aggregate and anonymous manner to derive statistical and performance information related to the operation of Service Provider and Service Provider may disclose aggregate trends and/or findings to third parties. Client grants Service Provider and its subsidiaries and affiliates a fully paid perpetual, worldwide, non-exclusive, freely transferable and sublicensable license to the data for these uses.
Privacy Policies. Client consents to Service Provider either: (i) supplementing the Client’s privacy policy posted on its website with the Foureyes Privacy Policy Terms; (ii) posting a link to the Foureyes. Supplemental Privacy Notice on the Client’s website; or (iii) posting the Foureyes. Supplemental Privacy Notice on the Client’s website independently (collectively, the “Foureyes. Privacy Terms”). Client further consents to allow Service Provider to update the Foureyes. Privacy Terms in the future, as deemed appropriate by Service Provider in its sole and absolute discretion. Client is at all times responsible for maintaining and updating its privacy policies related to its websites and for compliance with all applicable privacy laws. Any privacy policies provided by Service Provider to Client are for convenience only and Client assumes all risks, including risk related to compliance with applicable privacy laws and anti-spam legislation, related to its website, its policies, disclosure of personal information to Service Provider in connection with this Agreement, and use of the Services, Foureyes and the data processed by Service Provider. As a matter of convenience to Client, Service Provider may update the Client’s privacy policies displayed on Client’s website(s) at any time in so far as they relate to the Services, and Client consents to Service Provider updating and/or supplementing the privacy policies. Client understands that Client should update its notices to its customers that opting out of any cookies does not result in an opt out of the Foureyes tracking technology, as described in the privacy policy. Client will be solely responsible to understand and comply with all applicable local, state, provincial, territorial, and federal laws related to the Client’s privacy policies and the use of the Services and Foureyes.
Data Use. Client acknowledges and agrees that Client shall be responsible for all access to and use of any data provided by Service Provider directly or indirectly by or through the Client’s systems or its or its authorized users’ access credentials, with or without Client’s knowledge or consent, including all results obtained from, and all conclusions, decisions, and actions based on, such access or use. Client shall not, and shall not permit any other person to, access or use any data except as expressly permitted by this Agreement and, in the case of third-party materials, the applicable third-party license agreement. Client will use its reasonable best efforts to prevent any unauthorized use of the Foureyes products and all data and will immediately notify Service Provider in writing of any unauthorized use that comes to Client’s attention. If there is unauthorized use by anyone who obtained access to the Foureyes products, Client will take all steps reasonably necessary to terminate the unauthorized use. Client will reasonably cooperate and assist with any actions that Service Provider takes to prevent or terminate unauthorized use of the Foureyes products and data. If Client becomes aware of any actual or threatened activity prohibited by this paragraph, Client shall, and shall cause its authorized users to, immediately (a) take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects (including, where applicable, by discontinuing and preventing any unauthorized access to the Foureyes products or the data and permanently erasing from their systems and destroying any data to which any of them have gained unauthorized access) and (b) notify Service Provider of any such actual or threatened act. Client acknowledges that Client is responsible for reporting any and all operational failures, incidents, problems, concerns and complaints, to Service Provider, and all such reports shall be sent via email to [email protected].
Service Provider will retain the customer information throughout the term of the Agreement, including any extensions or renewals, based on Client’s direction that they have a legitimate business purpose for retention of such data. Service Provider will permanently dispose of customer information collected pursuant to the terms of this Agreement following the termination of this Agreement unless otherwise required to retain it to fulfill another contractual obligation or as may be required by law or court order.
Data Privacy. As between Client and Service Provider, Client will be solely responsible for, and Service Provider will have no liability in connection with, Client’s compliance with applicable local, state, and federal laws and regulations relating to the creation, collection, use, maintenance, and/or processing of personal data, including without limitation, the California Consumer Privacy Act and any implementing regulations therein (together, the “CCPA”), the Fair Credit Reporting Act (“FCRA”), the Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003 (“CAN-SPAM”), all laws related to online privacy policies, and the Telephone Consumer Protection Act (“TCPA”).
Foureyes understands the value of Client data and data privacy. Foureyes maintains standards of security, confidentiality, and compliance to protect Client data no less stringent than the standards Foureyes uses for its own data.
Intellectual Property. The parties acquire no rights to any intellectual property of the other party owned, created, or licensed by the other party by virtue of this Agreement, disclosure, and/or use by the other party. Service Provider retains all rights of ownership in Foureyes and all related products and may terminate Client’s use of Foureyes at any time.
Indemnity. Client will indemnify, and hold harmless Service Provider, its affiliates and suppliers and their officers, directors, employees, and agents from and against any and all third party claims, demands, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to (i) any allegation that Client has violated any law or regulation; and/or (ii) Client’s breach of this Agreement.
DISCLAIMER. SERVICE PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED OF ANY KIND OR NATURE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, QUIET ENJOYMENT, SATISFACTORY QUALITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF PERFORMANCE OR USAGE OF TRADE RELATED TO SERVICE PROVIDER, FOUREYES AND/OR THIS AGREEMENT. CLIENT UNDERSTANDS THE USE OF THE PRODUCTS IS AT CLIENT’S OWN RISK AND IS PROVIDED “AS IS”. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT WILL THE PARTIES BE LIABLE TO EACH OTHER FOR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF DATA, INFORMATION, OR CONTENT, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF FOUREYES AND/OR THIS AGREEMENT EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND UNDER ANY THEORY LEGAL OR EQUITABLE THEORY. SERVICE PROVIDER’S AGGREGATE LIABILITY TO CLIENT ARISING IN CONNECTION WITH THIS AGREEMENT AND/OR CLIENT’S USE OF FOUREYES UNDER ANY THEORY OF LIABILITY OR RECOVERY SHALL NOT EXCEED THE AMOUNT OF CONSIDERATION PAID BY CLIENT TO SERVICE PROVIDER DURING THE PREVIOUS 30-DAY PERIOD.
Miscellaneous Terms. The term for the Foureyes services is described in the Services Agreement. The Foureyes services automatically renew for successive renewal terms as described in the Services Agreement unless one Party provides a written termination notice to the other. Any termination of Services on or before the 10th day of the month will be effective as of the end of that month and Client will be billed for the Services, and be responsible for payment of the Services, through the end of that month. Terminations that occur after the 10th day of the month will be effective at the end of the following month and Client will be billed for the Services, and be responsible for payment of the Services, for the remainder of that month and the following month. Any fees charged by any third parties as a result of integration fees will be charged to the Client. Client represents and warrants that it is a merchant and that it is acquiring the Services for business/commercial purposes (and not for personal use). This Agreement may be terminated by Foureyes at any time. A termination will not relieve a party of the obligations that occurred prior to the termination. The person approving of the Agreement on behalf of Client represents and warrants to Service Provider they have authority to enter into this Agreement on behalf of the Client. Service Provider is an independent contractor. Service Provider may use Client’s name, logo, and marks on Service Provider’s website and other marketing materials in relation to the promotion and performance of Foureyes products and services and to identify Client as a Foureyes client. The Parties each expressly acknowledge and agree that all contracts are entered into in the English language only. Nothing contained herein will be construed as creating an employment relationship between Service Provider and Client. This Agreement and the terms of use of all services and products are governed by the laws of the State of Delaware, without giving effect to any conflict-of-law principle that would result in the laws of any other jurisdiction governing this Agreement. Any disputes will be litigated in Kent County, Delaware. This Agreement contains the complete agreement between Client and Service Provider regarding Foureyes and supersedes all other understandings whether written or oral regarding its subject matter. Notwithstanding anything to the contrary in this Agreement, if a provision of this Agreement conflicts with the rules of any OEM program within which a Client is participating, the terms of the OEM programs rules control for the applicable services that are within the OEM program only and the terms of this Agreement will control with respect to any services provided outside the OEM program. This Agreement supersedes and replaces in its entirety any prior terms and conditions between the parties, if applicable. If a provision of this Agreement is illegal or invalid in any respect, the balance of the provisions will remain intact, unaffected, and valid in every other respect. Service Provider reviews and updates this Agreement at least annually and may amend it from time to time. Except as otherwise required by applicable law, Service Provider’s only notification will consist of posting a new agreement. Client agrees to any amendments to the Agreement by continuing the use of Foureyes. Service Provider may assign this Agreement at any time. This Agreement is binding on Service Provider and Client and their heirs, successors, and assigns. This Agreement does not create any third-party beneficiary rights in any person or entity. All notices under this Agreement must be given in writing and delivered to the designated address supplied to the other Party. Such notice is effective as indicated in supporting documentation evidencing personal delivery, transmission via e-mail, fax, certified mail, or overnight delivery service. This Agreement was last updated on September 3, 2024.
