Responsibilities

The Position

As the Customer Success Manager (CSM), you play a critical role in both maintaining and growing our most strategic relationships and networks. Collaborates closely with Marketing, Customer Success, and Dealership Sales teams to ensure an aligned approach to increasing group saturation quarter over quarter, while partnering with internal sales teams to identify growth opportunities, strengthen engagement strategies, and drive consistent performance across all accounts. You bring expertise in the automotive industry and a consultative approach to every conversation. By understanding the evolving needs of both dealer groups and individual rooftops, you align their strategic goals with the product’s strengths to deliver meaningful business outcomes and long-term value. Build trusted partnerships that drive adoption, expand advocacy, and amplify the value of Foureyes across every customer relationship.

Goal: Maintain love-love status and retain accounts

• Proactively engage with every customer in your book of business
• Build and manage success plans within assigned book of business
• Mitigate relationship risks quickly, working cross-functionally as needed
• Lead Strategic and Executive Business Review Meetings with account stakeholders on a cadence agreed with each customer
• Manage to appropriate KPIs, including: Churn, Upsells, Cross-Sells, and key communication metrics
• Serve as the voice of the customer for key accounts and partner with Product to help inform the product roadmap
• Identify and execute on opportunities to improve product adoption and facilitate training and communication to drive engagement with reporting
• Facilitate internal meetings to ensure alignment of the account strategy
• Log all activities in Salesforce in a timely manner and ensure account and contact record hygiene is maintained
• Expected travel 10-20%, driving Foureyes product adoption and utilization in-person

Qualifications

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Excellent presentation skills
• Ability to successfully leverage partnerships to achieve strong business results
• Strong ability to drive cross-functional collaboration across teams
• Strong ability to think and operate strategically
• Strong sales acumen and ability to bring opportunities across the finish line
• Proven ability to deliver impactful product user training that drives product usage, adoption, and measurable value for customer
• Proven ability to demonstrate a consultative approach in customer engagements

Education and Experience:

• At least five years of related experience in customer success, business development, sales or partnership management role
• At least three years of experience working in the automotive industry

Location: This is a remote position. We are hiring in the following states: OR, WA, CA, FL, ID, IN, IA, KY, MD, MA, MI, MN, NV, NJ, OH, PA, TN, TX, AZ, IL, CO, MI and NH.

Travel: Expected travel 10-20%, driving Foureyes product adoption and utilization in-person

Why Foureyes

Salary Range: $85,000 - $115,000 OTE

• Competitive salary and health benefits for eligible full-time employees.
• Additional benefits including 401k matching, student loan repayment matching, and a subsidy for internet or cell phone
• Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when!
• A company actively working to dismantle bias in our hiring practices, foster cultural inclusivity, and continuously examine policies and practices to ensure equity. We recognize and believe that diversity, equity, and inclusion constantly make us better.
• A fast-paced, team-driven culture that helps you grow your career with learning opportunities, autonomy and ownership, and chances to succeed (or fail-- hey, we’ve all learned through failure).

At Foureyes, we believe your ability to build, think creatively, and solve problems is best accessed when you have the freedom to be yourself. Inclusion is not a nice-to-have; it is a must-have. The bedrock of an inclusive culture is our ability to celebrate and harness the unique perspectives our diversity provides in the building process. While an org structure exists to provide clarity around how ideas get communicated, we are all equal as coworkers, and we are committed to careful and continued introspection around how to best be an equitable, fair, and inclusive workplace that celebrates you for being you.