Full-Time
Who We Are
Foureyes® is a category-creating software company that utilizes its patented technology and data platform to help businesses track, protect, engage, and sell better. (See more at foureyes.io.) Already rapidly-growing, Foureyes is continuing to dominate in the automotive industry as evidenced by exponential growth and winning awards from the 2020 Company of the Year from Technology Association of Oregon to Most Innovative Solution and Top Rated Lead Management of 2022 from DrivingSales.
We are currently looking to add a Director, Customer Success Management to the team.
Overview
As the Director, Customer Success Management you will play a critical role in driving value for our customers. You will oversee both our Dealership and Enterprise Customer Success Teams, managing directly 2 CS Team Members and 2 CS Team Leads, all of whom are focused on the retention and expansion of the Foureyes customer base while ensuring a best-in-class experience (leveraging low-touch and high-touch engagement strategies). As a people-focused manager you will mentor, train and coach our CS team members to be their best and will continue to build a positive and collaborative team culture. You will get to know our customers well and, along with your team, will help articulate and share the voice of the customer within Foureyes. Partnering with the CSMs, cross-functional teams and the Senior Director, Customer Success & Sales you will bring positive net retention results by optimizing strategies and processes for mitigating churn and driving revenue through upsell and cross-sell in partnership with Sales.
We are at a stage where we are looking for leaders that love to build! You will be responsible for building and improving upon the foundation that has been created. Prioritization and change management is key in an industry like ours and within a company at our stage of growth. If that sounds like an exciting challenge then this may be the opportunity for you!
Knowledge, Skills & Abilities:
Education and Experience:
Compensation Range: $115,000 - $155,000
Location: this position is remote. We are targeting candidates who reside in any of the following states: OR, WA, AZ, MN, KY, DE, CA, MA, MD, CO, NV, PA, SD, FL, ID, TX, IN, OH, TN, MI
Diversity, Equity & Inclusion
At Foureyes, we believe your ability to build, think creatively, and solve problems is best accessed when you have the freedom to be yourself. Inclusion is not a nice-to-have; it is a must-have. The bedrock of an inclusive culture is our ability to celebrate and harness the unique perspectives our diversity provides in the building process. While an org structure exists to provide clarity around how ideas get communicated, we are all equal as coworkers, and we are committed to careful and continued introspection around how to best be an equitable, fair, and inclusive workplace that celebrates you for being you.
Equal Opportunity Employer
As an Equal Opportunity Employer, Adpearance and Foureyes are dedicated to providing a diverse and inclusive workplace, which includes unbiased recruiting, hiring, and employment practices. Applicants and employees are treated with respect and provided opportunities – free of discrimination of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital or parenting status.
Sponsorship
Foureyes/Adpearance is not currently sponsoring work visas for this role. Authorization to work in the U.S. is required to be considered.
Foureyes sales intelligence software helps businesses track, protect, engage, and sell better.
© 2023 Foureyes. All rights reserved.
