Foureyes® is a category-creating software company that uses a unique dataset to help businesses track, protect, engage, and sell better. (See more at foureyes.io.) Already rapidly-growing, Foureyes is continuing to dominate as evidenced by exponential growth and winning awards from the 2020 Company of the Year from Technology Association of Oregon to Most Innovative Solution of 2020 from DrivingSales. We are currently looking to add a Customer Success Specialist to our Client Success Team.
Curious? Sounds like you’d fit right in. We want to hire smart people who like to work, love a challenge, and want to be a part of something special. As many business owners can attest, the digital age has dramatically changed customer expectations and the role of sales. Foureyes supports smarter sales and marketing with technology built on our patented sales intelligence platform, Foureyes.
As a Customer Success Specialist, you are an integral member of the Foureyes team and at the heart of the customer experience. You’re responsible for managing a large book of our smaller dealerships. As a Foureyes guru, you understand how our products work together in synergy as well as standalone modules. You leverage your relationships along with data to continually show value, ROI, and refine accounts to meet our client’s evolving needs.
You are responsible for retaining a book of business and identifying opportunities for growth all while creating an outstanding experience for our customers. This includes, but is not limited to:
Deliver a high level of customer satisfaction and retention
Maintain a communication cadence that meets the goals of your client segment
Report on hard and soft product value over time to ensure value recognition
Recommend Fouryes solutions to new customer problems to increase product “stickiness” over time
Identify changes at a dealership that require rebuilding the foundation of the relationship or “reselling” an account
Update our CRM to ensure that account information stays up to date and log all activities in a timely manner
Fine-tune account settings to ensure tools match client requirements
Identify opportunities for expansion through referrals
Partner with other internal teams to ensure a positive experience, acting as our quarterback to address potential problems
Submit client feedback in a timely manner through the proper channel (i.e. support, product, data science, etc.)
Act as a subject matter expert on Foureyes (product functionality, automated reports, custom capabilities)
You are our ideal candidate if you have:
Exceptional verbal and written communication skills
Excellent organizational skills and attention to detail
Outstanding time management skills with a proven ability to meet deadlines
Capability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Analytical problem solving, you love digging into an in-depth problem to get to the root issue
Attention to detail. You spot the error or discrepancy that most people miss
Non-Linear Thinking - You don’t settle for “point A to point B”. If you can’t find an alternative route, you create one.
Education & Experience
Bachelor’s Degree in a related field or equivalent job experience
At least two years of related experience
SaaS experience preferred
Proficient with Google Suite or related software
Experience working in Salesforce Lightning, Tableau, Salesloft is preferred
A commitment to providing a diverse, equitable, and inclusive workplace
A team culture that prioritizes people over politics and forward-progress over egos
A creative, fast-paced, high growth environment
Competitive salary and health benefits
401k matching, student loan repayment matching
Commuter, internet, or cell phone subsidy
Generous PTO days - in addition to paid holidays
Career growth and learning opportunities to add new skills to your resume
As an Equal Opportunity Employer, Adpearance and Foureyes are dedicated to providing a diverse and inclusive workplace, which includes unbiased recruiting, hiring, and employment practices. Applicants and employees are treated with respect and provided opportunities – free of discrimination of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital or parenting status.
Foureyes/Adpearance is not currently sponsoring work visas for this role. Authorization to work in the U.S. is required to be considered.